Order processing typically takes 3-5 business days, unless the items you ordered are out of stock or are pre-sale products. For orders requiring customization services or monogramming, please allow an additional 4 working days for processing. Once your items are dispatched, you will receive a shipping confirmation email with tracking details. You can track your order through the "Check Order Status" link at the bottom of our website or by logging into your account. Please note that shipping times can vary depending on the destination country.
 
If the tracking number has not been updated, or if there has been no delivery change for approximately five days, please do not hesitate to contact our support team at service@shopcako.com. We are here to help you resolve any issues with your order.

Overview:
 
At Cako, we are dedicated to promoting a sustainable lifestyle and enhancing quality living through our products. Our bulk order program is designed to make cashmere and silk more accessible for various industries, including hospitality and airline services. Join us in making a difference!
 
General Questions:
* What is the minimum quantity for a bulk order?
The minimum quantity for a bulk order is 20 units. However, we are flexible and can discuss orders below this quantity on a case-by-case basis.

* How do I place a bulk order?
To place a bulk order, please first request a quote. After reviewing and accepting the quote, we will issue an invoice and request your payment information. You can review and confirm your order details before making the payment. Once the payment is processed, your order will be placed, and we will provide you with a tracking number upon shipment.

* Do you offer samples?We do not offer samples at this time. If you wish to evaluate our products, we recommend placing a direct order through our website.

* Do you provide embroidery or customization services?
We offer embroidery and size customization for certain products. Please note that additional fees apply for these services.

* Can I bulk order items that are out of stock?
If the desired color or size is out of stock or available only for pre-order, please send us your product list. We will check what's available and let you know accordingly.

* Can I return all or part of my bulk order?
Bulk orders are final and cannot be returned at this time.

More Information:
For detailed pricing or to receive a quote for a potential order, please contact us with as much detail about your order as possible. We are here to assist you every step of the way.

Thank you for signing up for our Cako newsletter. If you haven't received any emails from us yet, we recommend checking your spam or junk folder to ensure our communications aren't being missed. Additionally, please verify that the email address you provided during registration is correct.
 
Typically, our welcome email, which includes promotional offers and coupons, should arrive shortly after you subscribe. If you have not received this email within a few days, please contact our customer support team.
 
For further assistance or to inquire directly about current promotions and coupons, please contact us at service@shopcako.com. We're here to help and ensure you receive all the benefits of being part of the Cako community.

At Cako, we are committed to transparency and compliance with all applicable tax laws.

To the extent that we are required by law to charge and collect taxes on products that we sell, your order’s tax amount is calculated based on local regulations.

At checkout, all appropriate taxes will be added to the order total.

The tax amount displayed during checkout is an estimate of the tax applicable to your order.

This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.

Your order will be processed within3-5 business days before shipping.
Delivery typically takes 5-12 business days.
In rare cases, tracking information may not update or show "Delivered" prematurely.
If this occurs, please contact us for assistance.

Yes, we offer standard and express shipping options to most countries.

If you haven't received your order yet or it's lost in transit with the carrier, please reach out to our Customer Support Team at service@shopcako.com.
We're here to assist you and provide the necessary help.
We’ll personally coordinate with the carrier to resolve this quickly – because every order deserves to bring joy!

After an order is submitted and enters the processing stage, it is generally not possible to stop or modify the order.
However, if the order has already been shipped and you need to change or correct any address information, it is recommended that you contact the logistics carrier directly.
Please note that modifying the address or adjusting the delivery method may significantly impact the delivery time and may incur additional fees, which will need to be paid directly to the carrier by the customer.

Tracking number are assigned to the packages when they shiped. You will receive an email with your tracking number and a link to check the status.
Please check your email inbox and spam folder.