Returns & Refunds
We want you to love what you wear. If something isn’t quite right, we’re here to help.
30-Day Returns
You have 30 days from delivery to request a return.
To be eligible, items must be:
- Unworn and unwashed
- In their original condition
- With all tags and packaging intact
How to Start a Return
1. Submit a request
Email us at service@shopcako.com with your order number and photos and/or videos of the item.
We’ll review your request within 3 business days.
2. Send it back
If approved, we’ll provide the return address and instructions.
3. US return address
114 Birchwood Park Drive, Jericho, NY 11573
Please note:
- Returns must be authorized before shipping
- We recommend using a trackable shipping method with signature confirmation, as we’re unable to take responsibility for items lost in transit
What Can & Can’t Be Returned
Eligible for return:
- Items in original condition
- Defective or damaged items
- Incorrect items
Not eligible for return:
- Worn, washed, or altered items
- Items without original tags or packaging
- Final sale items
- Intimates, swimwear, or hygiene-sensitive products (unless defective)
The following items cannot be returned, refunded, or exchanged:
- Clearance items
- Underwear
- Customized items
- Monogrammed items
- Face masks
Order Changes & Cancellations
- Orders can be cancelled before they ship
- Once shipped, orders can’t be cancelled—but you’re welcome to return them after delivery
Refunds
Once your return is received and inspected, we’ll notify you of the outcome.
If approved:
- Refunds are issued to your original payment method within 5–7 business days
- Processing times may vary depending on your bank or card provider
If you haven’t received your refund:
- Double-check your bank account
- Contact your bank or credit card provider
- Still need help? Reach out to service@shopcako.com
A Few Things to Keep in Mind
- Shipping fees (original and return) are non-refundable
- Returns are typically processed within 14 business days after arrival
- You’ll receive a confirmation email once your refund is completed
Delivery Responsibility
Please ensure your shipping details are accurate and that you’re available to receive your package.
We’re unable to issue refunds for orders that are lost, destroyed, or returned due to customer-related reasons, including but not limited to:
- Incomplete or incorrect address
- Failed delivery attempts
- Failure to cooperate with customs clearance
If the package cannot be recovered under these circumstances, it will not be eligible for a refund.
